Webcast 12: LESSONS IN LISTENING - HOSTAGE NEGOTIATIONS TO BOARDROOMS
Listening can be the difference between success and failure, between life and death. As individuals, we often neglect this fundamental soft skill. Subsequently, as boards or teams, our effectiveness is heavily impaired. Cognitive diversity, such a key attribute in today's environment, is not possible without diversity of participation. In turn, effective participation is not possible if we fail to truly listen and interpret what is being said.
Your presenters
RICHARD MULLENDER
Richard is the former Lead Trainer at Scotland Yard’s world-renowned National Crisis and Negotiation Unit. As a hostage negotiator, Richard built his career on elite listening techniques. Since retiring, he has adapted these techniques from the field and applied them to the corporate world, teaching invaluable communication skills to governmental organisations and leading multinationals alike. Richard brings a unique breadth and depth of experience, having designed and run courses all over the world, developing the negotiation skills of officers for organisations that include the Metropolitan Police, the United Nations, the FBI. In addition to extensive crisis negotiation field experience in the UK, Richard was also deployed to Afghanistan and has been active across a wide range of international negotiation assignments. Richard was part of the negotiation team that helped secure the successful release of three UN workers in Afghanistan in 2004.